Return Policy
Returns and Refunds Policy
If your purchase does not meet your requirements, you can return it to us, in its original condition and packaging, within 14 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies). Unless faulty, we can not accept the return of watches that have been worn, personalised or had their bracelets adjusted.
Items must be returned within 14 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition.
In the unlikely event that you receive a watch that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a watch to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the watch was wrongly ordered by yourself.
This returns policy does not affect your statutory rights.
Please notify us of your intentions to return an item by email sales@globalwatchesandjewellery.co.uk
How To Return An Item:
Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached.
To enable us to process your return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system. If an item is returned without a covering note then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10.00 administration fee.
Returns should be sent via an insured and traceable method, such as Royal Mail Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website’s ‘track and trace’ facility. If a parcel does go missing and never reaches us it is your responsibility to claim for the item from Royal Mail or the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it then we shall deduct that amount plus a £10.00 administration fee from any refund.
Please send all returns to the following address:
Queens House
179 Queens Road
Cheadle Hulme
Cheadle
Cheshire
SK8 5HX
This does not affect your statutory rights.
Global Watches And Jewellery Exchange Policy We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above.
In the covering note accompanying your return we would ask you to include details of which item you would like to exchange it for and also your contact details so we can contact you if necessary.
If there is any extra charge to pay we will contact you so that payment can be made over the phone.
If there is a partial refund due then this will be credited back onto the card used for the original transaction. If you are exchanging for an item of lower value then we reserve the right to add an administration and postal fee to the price of the replacement watch. If this is the case we shall contact you to inform you of this.
If you return an exchanged item for a further exchange then we reserve the right to charge an administration fee of £10.00 as well as an additional postage fee.
This exchange policy does not affect your statutory rights.
Global Watches And Jewellery Christmas Refunds Policy.
Items purchased from Global Watches And Jewellery between Tuesday 11th November 2008 and Wednesday 24th December 2008 if returned (we will exchange or refund the items) up until and including Saturday 10th January 2009
Global Watches And Jewellery Refunds Policy
When we receive a watch returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase.
If you have not received your refund within 7 working days of us receiving your watch then please contact us by email at sales@globalwatchesandjewellery.co.uk
If we have agreed to refund the postal cost incurred returning a watch to us, this will be done in the form of a cheque.
This refunds policy does not affect your statutory rights.
Faulty Items
In the unlikely event that your watch develops a fault within a short and reasonable period from receipt then you can return it to us and, if we find it to be faulty, we shall exchange it for you. If however the fault is due to excessive wear or accidental damage you will not be eligible for an exchange. If it is found to be faulty we shall also refund your postal expenses in the form of a cheque. Please note we cannot make any concrete promises to exchange an item, or issue a postal refund, until we have seen and assessed the item.
If your watch develops a fault within the period of the manufacturer’s guarantee then please read the section below on ‘Watch Under Guarantee’ for more information on what to do.
Your statutory rights are not affected.
Watches Under Guarantee
All of our watches are covered by their manufacturer’s guarantees, please consult your guarantee booklet for information on the length its length. You should keep any guarantee booklets and cards safe so that they are available if necessary.
We strongly recommend that you read the guarantee as this informs you what is and what is not covered, but we have included a general guide below.
The manufacturer’s guarantee covers malfunctions that arise due to defects in materials and workmanship.
The manufacturer’s guarantee does not cover damage to the bracelet, strap, attachments or the glass crystal due to normal wear and tear, accidental damage and excessive wear and tear/abuse. It also does not cover water damage done to the watch if it has been used outside of the manufacturer’s recommended guidelines. The guarantee is usually rendered void if unauthorised repairs have been carried out by someone other than an authorised dealer of the brand.
The manufacturer’s guarantee is in addition to your statutory rights.
We always recommend that if your watch does develop a fault you take it into an authorised dealer of the brand who should be able to confirm whether it is covered under the guarantee or not.
If the watch does develop a fault which is covered by the guarantee, then please return the watch to Global Watches and Jewellery Ltd with a covering note outlining the problem and your guarantee booklet. We will send your watch to the manufacture and return back to you within 3 weeks. If there is going to be a longer delay then we shall contact you to inform you of this. If the manufacture finds that the problem is not covered by the guarantee then we shall inform you as soon as possible.
If the problem is not covered by the guarantee we can still get it repaired for you by the manufacturer but there will be a charge, inclusive of postage. We will inform you of this charge and if you wish to have the work done then we will need payment prior to the work being undertaken. Please Note :
During the busy Christmas trading period returns and exchanges can take upto 10 days to process.
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